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Homes by Vanderbuilt Performance Reports

Homes by Vanderbuilt sends out performace reviews to our ustomers to enable us to reward our employees for customer satisfaction of work to correct any shortcomings mentioned on the reviews.

What these performance reports contain:

  • The employee communicated effectively with the homeowner
  • The employee returned homeowner phone calls
  • The employee was courteous
  • The employee followed up on any identified problems


We receive 96% positive reviews
Many customers take the time to write additional notes on the reviews

Examples of comments from performance reports submitted by our customers

  I couldn't believe how smooth it all went. This is our first new home and Tommy and I have felt very well taken care of. Everyone deserves pats on the backs! We will be sending friends your way.
 
  Erin Lucas - Asheboro, NC  
  "The trim crew are very nice fellas. Good job!"
 
  Mr. & Mrs. Thorton - Newton Grove, NC  
  Thank you so much for the excellent service! I am so thankful I chose to go with Vanderbuilt! You are the best!! J
 
  Troyer - 2010
Moore Co., NC
 
  Everything has been seamless, flawless, & an awesome job!
 
  Stokes - 2009
Richland Co., NC
 
  Thanks for all that you do!
 
  Garrison - 2010
Chatham Co., NC
 
  These two gentlemen were very professional & courteous; any questions my husband or myself had, they answered and took care of in a professional manner.
 
  David & Donna Hatcher - Selma, NC  
  "The trim crew was very professional and courteous!"
 
  Mr. & Mrs. Harward - Sanford, NC  
  "They were such wonderful guys to work with. They did everything we asked and more! Very accommodating, courteous, and polite!"
 
  Mr. & Mrs. Steven Tockmakis - McClellanville, SC  
  They did a great job.
 
  Walter & Felicia Lankford - Sanford, NC  
  The crew did a wonderful job! When asking questions they gave answers to explain in a way that anyone could understand. The company should be thankful for guys that work the way they do.
 
  Dillard - 2010
Gates Co., NC
 
  "Both gentlemen working on our house did an excellent job. They were very courteous and professional. They were very helpful with any questions we had. Homes by Vanderbuilt should be proud to know they have such outstanding personnel as these two gentlemen. They most definitely deserve a special award."
 
  Edmond & Tracy Haywood - Mt. Gilead, NC  
  "The work performed was outstanding. I did not believe it could be performed in this short time frame the guys had to work. Which proves they know what they are doing. Hats off to them!"
 
  Thurman Newsome - Stantonburg, NC  
  We are very satisfied and can't wait to move in!!
 
  Michael & Sabrina Nelson - Broadway, NC  
  "These guys were very nice and did a super job!"
 
  Sean & Emily Woody - Apex, NC  
  I appreciate all the extra attention to detail with the trim work.
 
  David Fulcher - Smithfield, NC  
  "They couldn't have done a better job! Melvin and I are very pleased with the finishing. Both were very capable of answering any questions that we've asked. They've been such a big help and did an excellent job! Anyone should be pleased with their work."
 
  Mr. & Mrs. M. Harris - Gibsonville, NC  
  Could not have asked for a better crew!
 
  Steven & Tabitha Pearce - Franklinton, NC  
  This crew did a terrific job. Great communication with us. Very professional. Went above and beyond with everything we asked of them. Would recommend Vanderbuilt to others. Thank you for a fantastic job.
 
  Allan Hughes & Tracy Helms - Monroe, NC  
  "On a problem on the porch the crew went out of their way to help. They were willing to do what they could to prevent any further problems."
 
  William & Faye Suggs - Whiteville, NC  
  "Everyone who participated in the repair work of our home did an outstanding job. They were all very courteous and professional and worked very hard at satisfying us. We are 100% satisfied and will continue to recommend you to friends and family. Please reward both work teams for a job well done. They definitely deserve it!!"
 
  Mr. & Mrs. Jeffery Long - Apex, NC  
  "The trim team were extremely helpful and courteous to us. They went beyond answering our questions by reassuring us when needed and also by making phone calls to obtain information when needed. They completed work in a very timely manner, often working late into the evening."
 
  Mr. & Mrs. Elmore - Bonlee, NC  
  "The trim crew was very nice. Never complained about what we wanted or needed fixed. I was very pleased with their work and personalities."
 
  Tiffany Collins Pait - Clarkton, NC  
  "Thanks again to the Vanderbuilt team. We could not have gotten any nicer people to work with. May God bless you and your families."
 
  Michael Powell - Durham, NC  
  You guys did beautiful work. Very thorough! Great Job!
 
  Yonish - 2010
Moore Co., NC
 
  Responsive and thorough, always called back with answers to our questions in a timely manner - which is not typical in this industry.
 
  Bedford - 2009
Caswell Co., NC
 
  "They were very courteous and hard working. I was very pleased with their work."
 
  Mr. & Mrs. Robert Roberson - Moncure, NC  
  Well mannered and helpful in all ways. Very helpful with questions.
 
  Mildred Underwood - Semora, NC  
  They have great attitudes and really know their jobs.
 
  Radford - 2009
Scotland Co., NC
 
  "The trim crew did a great job. They kept the job site clean and did great work. They were very courteous and did each job pointed out to them without a complaint."
 
  Bobby & Amy Moore - Liberty, NC  
  It is quality and workmanship like this crew provided that will allow me to recommend Vanderbuilt Homes to my friends. Thank you so much for the outstanding job and courtesy you showed to me and my family.
 
  Wayne & Jennifer Robertson - Camden, NC  
  These gentlemen were very efficient and did a great job. They were friendly and respectful. Great Job!
 
  Donald Strickland - Raeford, NC  
  Absolutely outstanding service!
 
  Wright - 2010
Sampson Co., NC
 
  “Key was outstanding with communication. No major service items related to quality. Several minor items were addressed promptly and professionally.”
 
  Cornwell - 2009
Chatham Co., NC
 
  Everyone working with Larry and the crews were extremely helpful and courteous.
 
  Holland - 2009
Orange Co., NC
 
  Overall great job by all Vanderbuilt staff.
 
  Richard & Carrier McCann - Aberdeen, NC  
  Very understanding and went beyond their job.
 
  Christopher & Ginger Price - Rockingham, NC  
  "Everyone has been a pleasure to work with. You have a great organization and a very helpful staff. Thank you so much!"
 
  Ken & Ann Handy - Monroe, NC  
  We are so happy we selected Vanderbuilt for our new home. We will not hesitate to recommend your company to our family and friends.
 
  Boudreau - 2011
Harnett Co., NC
 
  "They were very courteous and worked very hard. I am pleased with the inside of my home."
 
  Derek & Allison Bailey - Clinton, NC  
  "They not only did a very good job they made me feel as if I were one of their best friends. I sure wish there were more people in this world like them. If I could do something for them let me know. Thanks for the great workers."
 
  Rodney Cameron - Smithfield, VA  

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