Homes by Vanderbuilt Performance Reports

Homes by Vanderbuilt sends out performace reviews to our ustomers to enable us to reward our employees for customer satisfaction of work to correct any shortcomings mentioned on the reviews.

What these performance reports contain:

  • The employee communicated effectively with the homeowner
  • The employee returned homeowner phone calls
  • The employee was courteous
  • The employee followed up on any identified problems

We receive 96% positive reviews
Many customers take the time to write additional notes on the reviews

Examples of comments from performance reports submitted by our customers

  "On a problem on the porch the crew went out of their way to help. They were willing to do what they could to prevent any further problems."
  William & Faye Suggs - Whiteville, NC  
  "The trim crew was very personable which made us feel comfortable with them. They listened carefully and responded in a professional manner. They completed all the items we discussed and gave advice on items we did not understand. A couple of great guys!"
  Lonni & Vickie Drew - Sanford, NC  
  I could not have had a better team to work with, Earl is one of the best carpenters we have ever seen.
  Shirey - 2009
Lenoir Co., NC
  David McCracken helped make this whole process as painless as possible and peace of mind cannot be overstated. In addition, Dave Wilson, Jim Patterson and all the others that I talked with all provided quality service. The whole Vanderbuilt building process was fantastic. I will highly recommend Homes by Vanderbuilt to friends and family in the future. Thanks for all your help.
  Grimsley - Robeson County, NC  
  Crews were extremely courteous and fixed all issues, whether major or minor prior to leaving. Excellent job!
  Williams - 2009
Alamance Co., NC
  "Super trim crew!"
  Mr. & Mrs. Amy Efland - Cedar Grove, NC  
  Communication was great and a fabulous job was done!
  Coffin - 2009
Moore Co., NC
  "The professionalism of the trim crew was only exceeded by their outstanding attitude and good humor. Vanderbuilt is lucky to have this crew representing them. Please convey to the team our sincere appreciation for the fine job."
  Billy & June Hoover - Bellhaven, NC  
  "The guys even made adjustments to my kitchen island to make it fit after I added kitchen cabinets. They were also very friendly and easy to deal with."
  Mr. & Mrs. Marlin Turner - Bedford, VA  
  All around great job!
  Kimpler - 2010
Moore Co., NC
  We are thoroughly pleased to have had Gary and his team work on our home. Their professionalism, courtesy and commitment to excellence in their work are commendable. We certainly would recommend them to others considering your modular homes.
  David Bowerman - Elberon, VA  
  I'm telling everyone how great you guys are!!
  Peed - 2009
Martin Co., NC
  They treated the job as if it was their own home they were working on. They also gave advice for the future of our new home.
  Donald & Lemorda Bowen - West Bolten, NC  
  They showed that they cared by taking care of any concerns we had.
  Shelly Ottrogge - Trenton, NC  
  Gary & his team have been a true pleasure, their work is second to none! I would not hesitate to recommend them to anyone!
  Spooner - 2010
Richmond Co., NC
  "Both gentlemen working on our house did an excellent job. They were very courteous and professional. They were very helpful with any questions we had. Homes by Vanderbuilt should be proud to know they have such outstanding personnel as these two gentlemen. They most definitely deserve a special award."
  Edmond & Tracy Haywood - Mt. Gilead, NC  
  Were very nice and easy to get along with. They were very informative about our questions.
  Clayton & Sallie Cannady - Garland, NC  
  I couldn't believe how smooth it all went. This is our first new home and Tommy and I have felt very well taken care of. Everyone deserves pats on the backs! We will be sending friends your way.
  Erin Lucas - Asheboro, NC  
  "The trim crew were very good at what they did and did it in a timely and professional manner. My wife and I are very pleased."
  Mr. James Januzik - West End, NC  
  Well mannered and helpful in all ways. Very helpful with questions.
  Mildred Underwood - Semora, NC  
  " They did a good job!"
  Mr. & Mrs. P. Noell - Timberlake, NC  
  The crew was very professional and I am satisfied with the excellent job.
  Thelma Jones-Sneed - Hillsborough, NC  
  "This crew is an asset to your business. They have multiple skills that are needed in their work. They are very courteous, respectful, and prompt in responding to your requests."
  Mr. & Mrs. Jerry Whitaker - West End, NC  
  "We would recommend this crew anytime."
  Mr. & Mrs. Lewis Salome - Rockingham, NC  
  "Great job! Great guys!!"
  Mr. & Mrs. Ange - Claremont, NC  
  "They did a great job and was very courteous. They took care of the few problems they could and also gave us some good advice on how the rest of the set up would go. It's hard to find good help these days. I hope you realize you have a good crew."
  Mr. & Mrs. K. Thacker - Efland, NC  
  "They're simply fantastic. They were very thorough when they did the work. We were so impressed with the quality of their work. They were very professional and extremely detailed and conscientious. If I ever buy another home I would want the trim crew to do the finish work again. They are a huge asset to your company."
  Mr. & Mrs. James Spoon - Denton, NC  
  These guys are AWESOME!!
  Melanie Thomas - Cameron, NC  
  We are so happy with our Vanderbuilt experience. Thank you!
  Meetze - 2011
Martin Co., NC
  "Easy to work with. Did a great job!"
  Alexander & Denise Winnie - Erwin, NC  
  Outstanding job. Completed the job on time. Everything looks great. Could not have asked for a better crew.
  Billy & Barbara Austin - Gates, NC  
  "We were very pleased with the service that we got. They were very nice and did great trim work. We would recommend the to anyone because of the great job they did. Thanks!"
  Jerrod & Lindsey Ittenbach - Selma, NC  
  My husband and I have been extremely pleased. Very courteous and informative of the progress on our home. Everything is perfect and I recommend the highest of special awards!
  Gary & Selena Brayboy - Roland NC  
  Very efficient and neat workers. We couldn't have had nicer people work on our home.
  Sanderson - 2011
Robeson Co., NC
  "They showed great craftsmanship and were very courteous and prompt. We enjoyed having them as our finish crew. They were very professional and knowledgeable. We were very pleased with their work."
  Mr. & Mrs. Ward - Clarendon, NC  
  "The trim crew was very nice. Never complained about what we wanted or needed fixed. I was very pleased with their work and personalities."
  Tiffany Collins Pait - Clarkton, NC  
  "They volunteered some additional information that has proved to be very helpful, saving me time and money. This is the kind of service I've gotten used to with Homes by Vanderbuilt. Thank you all very much!"
  Mr. & Mrs. Ronald Blackwell - Stem, NC  
  They were very helpful and friendly. Overall we are very satisfied. They did all they promised and more! Thanks very much!
  Routh - 2010
Randolph Co., NC
  I appreciate all the extra attention to detail with the trim work.
  David Fulcher - Smithfield, NC  
  All crews were outstanding!
  Jordan - 2009
Cumberland Co., NC

For more information visit www.ncmodulars.com