Homes by Vanderbuilt Performance Reports

Homes by Vanderbuilt sends out performace reviews to our ustomers to enable us to reward our employees for customer satisfaction of work to correct any shortcomings mentioned on the reviews.

What these performance reports contain:

  • The employee communicated effectively with the homeowner
  • The employee returned homeowner phone calls
  • The employee was courteous
  • The employee followed up on any identified problems

We receive 96% positive reviews
Many customers take the time to write additional notes on the reviews

Examples of comments from performance reports submitted by our customers

  "The trim crew did an excellent job with the trim-out on our home. They were very courteous, and the professionalism with which they approached their jobs gave us full confidence and comfort in our decision to purchase our home from Homes by Vanderbuilt. It has been a pleasure to work with this team."
  Mr. & Mrs. J. Kimball - West End, NC  
  The job was completed on time, with excellent work!
  Burns - 2009
Chatham Co., NC
  Love Ronnie & Richard! They made sure I was completely happy before they left and treated my house with care as if it were their own.
  Jones - 2010
Orange Co., NC
  The trim crew did a wonderful job and did the very best at everything they worked on. These guys have done a very good job at my house!
  Tim & Tammy Holley - Roseboro, NC  
  They should be recognized for a job well done!
  Daugherty - 2011
Surry Co., NC
  Very efficient and neat workers. We couldn't have had nicer people work on our home.
  Sanderson - 2011
Robeson Co., NC
  Great Job!
  Terri Phelps - Vass, NC  
  Thank you guys for my first new home, a great experience.
  Jones - 2009
Isle of Wight, VA
  I would like to say thank you for a great job well done. This crew did a fantastic job. I could not have asked for a smoother process. I would refer this company to anybody. Your company can not be beat with price, quality, nor customer service which makes you number one in my family
  Kevin Smith - South Hampton, VA  
  "We were very pleased with the service that we got. They were very nice and did great trim work. We would recommend the to anyone because of the great job they did. Thanks!"
  Jerrod & Lindsey Ittenbach - Selma, NC  
  Thanks for all that you do!
  Garrison - 2010
Chatham Co., NC
  I could not ask for a better experience since Day 1!!
  Jackson - 2010
Orange Co., NC
  "Good guys and a good job! All the Vanderbuilt crews have been good workers! (We were watching!)"
  Mr. & Mrs. Sapp - Franklinton, NC  
  "Both my wife and I are extremely pleased with the quality of the work performed by this team. They were both friendly and courteous as well as professional. We couldn't have asked for a better quality job. We appreciate their good work."
  John & Ann Imbaratto - Laurinburg, NC  
  They did a great job and worked wonderfully with my husband that was in another state and in the military. We really appreciated all of that and how friendly and easy going they were.
  Chris & Janie Joseph - Tyner, NC  
  "I could not have asked for better people to work with. They did their job well and were very professional."
  Mr. Danny Pearce - Franklinton, NC  
  "They were very courteous and hard working. I was very pleased with their work."
  Mr. & Mrs. Robert Roberson - Moncure, NC  
  “David McCracken helped make this whole process as painless as possible and peace of mind cannot be overstated. In addition, Dave Wilson, Jim Patterson and all the others that I talked with all provided quality service. The whole Vanderbuilt building process was fantastic. I would and will highly recommend HBV to friends and family in the future. Thanks for all your help.”
  Grimsley - 2009
Robeson Co., NC
  “Key was outstanding with communication. No major service items related to quality. Several minor items were addressed promptly and professionally.”
  Cornwell - 2009
Chatham Co., NC
  From the very beginning this has been a great experience. Our salesman was perfect. The foundation crew was perfect! The delivery and set up crew was unbelievable. They all knew their job and they were doing it just like clockwork! They were very professional but very friendly.
  Tony & Marta Purvis - Carthage, NC  
  I am so thankful I chose to go with Vanderbuilt! You are the best!!
  Troyer - 2010
Moore Co., NC
  Super job!
  Crumpton - 2009
Person Co., NC
  We are very happy with their work.
  Dave & Lois Sell - South Mills, SC  
  "This crew was very courteous to my family. Excellent job with our new home, and we were very pleased. Thank you for sending these guys."
  Timothy & Stacy Kivett - Seagrove, NC  
  The building inspector said this was the best built modular he has ever seen!!
  Keck - 2010
Union Co., NC
  We are very satisfied and can't wait to move in!!
  Michael & Sabrina Nelson - Broadway, NC  
  Everything was done very well, all questions were answered, and everyone was very pleasant to work with.
  Johnson - 2010
Lee Co., NC
  Overall great job by all Vanderbuilt staff.
  Richard & Carrier McCann - Aberdeen, NC  
  "Everyone who participated in the repair work of our home did an outstanding job. They were all very courteous and professional and worked very hard at satisfying us. We are 100% satisfied and will continue to recommend you to friends and family. Please reward both work teams for a job well done. They definitely deserve it!!"
  Mr. & Mrs. Jeffery Long - Apex, NC  
  We are thoroughly pleased to have had Gary and his team work on our home. Their professionalism, courtesy, and commitment to excellence in their work are commendable. We certainly would recommend them to others considering your modular homes.
  David Bowerman - Elberon, VA  
  "They volunteered some additional information that has proved to be very helpful, saving me time and money. This is the kind of service I've gotten used to with Homes by Vanderbuilt. Thank you all very much!"
  Mr. & Mrs. Ronald Blackwell - Stem, NC  
  "The three workmen were very accommodating beyond usual expectations!"
  Albert Collier - Chapel Hill, NC  
  "These guys were very nice and did a super job!"
  Sean & Emily Woody - Apex, NC  
  We were very pleased with the performance of these people. Thank you so much, you are very professional.
  Mauney - 2009
Randolph Co., NC
  Excellent job! Very helpful and courteous!
  Gibson - 2009
Guilford Co., NC
  While we are still in the set-up stage, to say we are impressed would be an understatement. I have talked to Jim Patterson and Dave Wilson a number of times and they have answered all my questions thoroughly and completely. So far in the construction of our home the Vanderbuilt crew have alleviated all of our worries. They have done a wonderful job of helping us make a seamless transition into our new home. Thank You!
  Mr. Grimsley - Rowland, NC  
  Thank you Vanderbuilt for only having the best: from your sales staff to your service department to all the crews. Thank You!!!
  Woodard - 2011
Vance Co., NC
  "They're a pleasure to work with. They are professionals in every sense of the word."
  William Lane - Hamlet, NC  
  Crews like Earl, Larry, David McCracken, and Anthony has helped this building process to be very pleasant. Thank you for caring!
  Martin - 2010
North Hampton Co., NC
  We were very please with our experience.
  Christopher & Julie Wells - Gates, NC  

For more information visit www.ncmodulars.com