Homes by Vanderbuilt Performance Reports

Homes by Vanderbuilt sends out performace reviews to our ustomers to enable us to reward our employees for customer satisfaction of work to correct any shortcomings mentioned on the reviews.

What these performance reports contain:

  • The employee communicated effectively with the homeowner
  • The employee returned homeowner phone calls
  • The employee was courteous
  • The employee followed up on any identified problems

We receive 96% positive reviews
Many customers take the time to write additional notes on the reviews

Examples of comments from performance reports submitted by our customers

  They were all very courteous and helpful, particularly David McCracken.
  Kilman - 2011
Caswell Co., NC
  These guys did a great job & are very dependable! Thanks!
  Maness - 2009
Montgomery Co., NC
  Excellent job! Very helpful and courteous!
  Gibson - 2009
Guilford Co., NC
  "They were very knowledgeable of their job and were a pleasure to have them working on our house. These workers were outstanding."
  Mr. & Mrs. Montague - Roxboro, NC  
  "The trim crew was very quality minded. It was a pleasure to work with such a crew."
  David Galloway - Harkers Island, NC  
  "The trim crew was very knowledgeable of the job. Also, they were very professional. If I were to purchase another home from Homes by Vanderbuilt I would request these two men for my trim work. Great guys!"
  Rodney Edmunds - Carthage, NC  
  They showed that they cared by taking care of any concerns we had.
  Shelly Ottrogge - Trenton, NC  
  Julie and I were very impressed with their attentiveness to our concerns and the attention to detail of their work. These guys are most outstanding. Many thanks again for sending the best!
  James & Julie Hughes - Stanfield, NC  
  The 100 plus degrees in the house didn't stop them from completing their work. Keep up the good work Vanderbuilt.
  Paul & Mary Taylor - Carthage, NC  
  Communication was great and a fabulous job was done!
  Coffin - 2009
Moore Co., NC
  This crew did a terrific job. Great communication with us. Very professional. Went above and beyond with everything we asked of them. Would recommend Vanderbuilt to others. Thank you for a fantastic job.
  Allan Hughes & Tracy Helms - Monroe, NC  
  I appreciated the fact that they were patient with all my questions!
  Troyer - 2010
Moore Co., NC
  Overall Great job!
  Clark - 2009
Surry Co., NC
  "This crew is an asset to your business. They have multiple skills that are needed in their work. They are very courteous, respectful, and prompt in responding to your requests."
  Mr. & Mrs. Jerry Whitaker - West End, NC  
  They were extremely thorough, did everything we asked without question, and their work was extremely good.
  Sink - 2010
Davidson Co., NC
  These two gentlemen were very professional & courteous; any questions my husband or myself had, they answered and took care of in a professional manner.
  David & Donna Hatcher - Selma, NC  
  Thank you so much for the excellent service! I am so thankful I chose to go with Vanderbuilt! You are the best!! J
  Troyer - 2010
Moore Co., NC
  "This team performed an outstanding job on the trim of our new home. They exceeded our expectations of a trim crew. They were very courteous and customer focused as well which says a lot for the company."
  Mr. & Mrs. Scott Fleming - Reidsville, NC  
  Very Satisfied!
  Bennett - 2009
Guilford Co., NC
  Quite courteous & quick to respond to questions.
  Shupe - 2009
Harnett Co., NC
  Overall great job by all Vanderbuilt staff.
  Richard & Carrier McCann - Aberdeen, NC  
  I was surprised at the level of quality and service that we received. From George Magill to David McCracken and Jim Patterson, all did above and beyond what we imagined. Thanks to all who played a part in building our home.
  Kimpler - 2010
Moore Co., NC
  I loved going in and talking to them. They did an excellent job with our home. They sincerely care about their job & the work they do.
  Barnes - 2011
Wilson Co., NC
  I was very impressed & satisfied with the inside finishing work that Mr. Coe and his crew did. Mr. Dave Wilson was great about letting me know what was next on the schedule & checking to see if everything was going ok.
  Passmore - 2008
Moore Co., NC
  Foundation crew did a remarkable job considering the heavy rains on day 1. Everyone slipping and sliding, but everything turned out perfect!
  Crawford - 2010
Rockingham Co., NC
  “Key was outstanding with communication. No major service items related to quality. Several minor items were addressed promptly and professionally.”
  Cornwell - 2009
Chatham Co., NC
  I'm very pleased with the quality of work your crew performed and their professionalism. Very accommodating. Thank you!
  Dee Henderson - Cleveland, NC  
  "Dealing with this crew was a breath of fresh air in today's world. They were courteous and helpful throughout the entire experience of building our home. If only everyone could be so nice."
  Mark Hood - Willow Springs, NC  
  Very polite and helped any way they could. Very good crew to work with.
  Gary & Joni Parnell - Camden, SC  
  They were courteous, answered any questions and explained things that I did not quite understand.
  Patricia Arroyo - Riegelwood, NC  
  Thank you Vanderbuilt for only having the best: from your sales staff to your service department to all the crews. Thank You!!!
  Woodard - 2011
Vance Co., NC
  I would recommend them on any job. Very courteous & honest. Does a very good job!
  Woodard - 2010
Warren Co., NC
  "They volunteered some additional information that has proved to be very helpful, saving me time and money. This is the kind of service I've gotten used to with Homes by Vanderbuilt. Thank you all very much!"
  Mr. & Mrs. Ronald Blackwell - Stem, NC  
  "Everyone who participated in the repair work of our home did an outstanding job. They were all very courteous and professional and worked very hard at satisfying us. We are 100% satisfied and will continue to recommend you to friends and family. Please reward both work teams for a job well done. They definitely deserve it!!"
  Mr. & Mrs. Jeffery Long - Apex, NC  
  Extremely Satisfied! Outstanding Job!
  Snyder - 2007
Alexander Co., NC
  We are so happy we selected Vanderbuilt for our new home. We will not hesitate to recommend your company to our family and friends.
  Boudreau - 2011
Harnett Co., NC
  All of Vanderbuilt crews have been exceptional. We are very satisfied with this experience.
  Robert Malloy - Clemmons, NC  
  "These guys were very nice and did a super job!"
  Sean & Emily Woody - Apex, NC  
  While we are still in the set-up stage, to say we are impressed would be an understatement. I have talked to Jim Patterson and Dave Wilson a number of times and they have answered all my questions thoroughly and completely. So far in the construction of our home the Vanderbuilt crew have alleviated all of our worries. They have done a wonderful job of helping us make a seamless transition into our new home. Thank You!
  Mr. Grimsley - Rowland, NC  
  Great job. Thanks for a very nice house.
  Langdon - 2009
Johnston Co., NC

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