Homes by Vanderbuilt Performance Reports

Homes by Vanderbuilt sends out performace reviews to our ustomers to enable us to reward our employees for customer satisfaction of work to correct any shortcomings mentioned on the reviews.

What these performance reports contain:

  • The employee communicated effectively with the homeowner
  • The employee returned homeowner phone calls
  • The employee was courteous
  • The employee followed up on any identified problems

We receive 96% positive reviews
Many customers take the time to write additional notes on the reviews

Examples of comments from performance reports submitted by our customers

  "Everyone who participated in the repair work of our home did an outstanding job. They were all very courteous and professional and worked very hard at satisfying us. We are 100% satisfied and will continue to recommend you to friends and family. Please reward both work teams for a job well done. They definitely deserve it!!"
  Mr. & Mrs. Jeffery Long - Apex, NC  
  The 100 plus degrees in the house didn't stop them from completing their work. Keep up the good work Vanderbuilt.
  Paul & Mary Taylor - Carthage, NC  
  "All crews have been very pleasant and helpful! A pleasure to work with!!"
  Steve & Kelly Bowers - Franklinville, NC  
  "They did a great job. They went out of their way to do and redo things to please us. They also have gone through extra efforts to get a style replaced on one of our cabinets. We appreciate more than anything the quality of service that we have received from everyone that anything to do with Homes by Vanderbuilt. Thank you so much!!"
  Mr. & Mrs. Dustin Satterfield - Timberlake, NC  
  "They're a pleasure to work with. They are professionals in every sense of the word."
  William Lane - Hamlet, NC  
  Delivery and setup was completed in only 3 days! Outstanding Job!
  Dial - 2009
Rowan Co., NC
  I would like to say thank you for a great job well done. This crew did a fantastic job. I could not have asked for a smoother process. I would refer this company to anybody. Your company can not be beat with price, quality, nor customer service which makes you number one in my family
  Kevin Smith - South Hampton, VA  
  "The trim crew did an excellent job. They were very courteous and informative. They were very helpful as far as providing us information on issues that were not even related particularly to their assignment. They were always concerned about any issues I brought up. They never made me feel like I was being bothersome. Great job!"
  Dale & Michelle Boyette - Lucama, NC  
  Doug & Ernest are the most respectful, honest, & thorough crew that I have experienced in 40 years. They take much pride in their work and don't rush.
  Ward - 2010
Montgomery Co., NC
  I enjoyed working with this crew. They did an outstanding job. The house looks great!
  Whitaker - 2009
Moore Co., NC
  Super job!
  Crumpton - 2009
Person Co., NC
  "Your whole crew was very courteous and extremely professional in all the work they did. We really appreciate everything they did."
  Charles & Diana Ellis - Sanford, NC  
  Everyone has been so wonderful, all questions were always answered. Thank you so much for making our dreams come true!
  Woodard - 2011
Vance Co., NC
  Guys did a great job, no hassles with excellent work.
  Walters - 2009
Robeson Co., NC
  Worked very hard and greatly satisfied us. Fixed everything perfect. Very happy with what they did for us. Thanks so much.
  Robert Bibey & Georgia Long - Cameron, NC  
  We were very pleased with the performance of these people. Thank you so much, you are very professional.
  Mauney - 2009
Randolph Co., NC
  We were very impressed with the ability of the delivery & setup crew. Our house was delivered with no problems in a very tight location.
  Seighman - 2010
Stanley Co., NC
  Thank you so much for the excellent service! I am so thankful I chose to go with Vanderbuilt! You are the best!! J
  Troyer - 2010
Moore Co., NC
  David McCracken and Dave Wilson were great to work with; they were very responsive and took great care of us.
  Cavernaugh - 2008
Rockingham Co., NC
  "I was very impressed with this crew and how nice they were. They handled all of my issues expediently and courteously!"
  Emily Voss - Carthage, NC  
  They were great and extremely helpful in all areas.
  Wayne & Leigh Johannessen - Ruffin, NC  
  "We have enjoyed working with everyone who worked on this house. This comment covers all workers and delivery people from start to finish. I will recommend this company to others and I'm sure they will be coming to deal with you."
  Charles & Hortense Swepson - Bladenboro, NC  
  "They were very courteous and hard working. I was very pleased with their work."
  Mr. & Mrs. Robert Roberson - Moncure, NC  
  The whole Vanderbuilt building process was fantastic! I would and will highly recommend HBV to friends and family in the future.
  Grimsley - 2009
Robeson Co., NC
  Just wonderful!
  Alicia Shytle - Lillington, NC  
  I was very proud and pleased with Vanderbuilt's work!
  Spivey - 2009
Chatham Co., NC
  Did an outstanding job.
  Billy & Ruth Lineberry - Carthage, NC  
  Thank you Vanderbuilt for only having the best: from your sales staff to your service department to all the crews. Thank You!!!
  Woodard - 2011
Vance Co., NC
  "They did a great job and was very courteous. They took care of the few problems they could and also gave us some good advice on how the rest of the set up would go. It's hard to find good help these days. I hope you realize you have a good crew."
  Mr. & Mrs. K. Thacker - Efland, NC  
  "The trim crew were wonderful to work with. They were true as their word and always checked with us before they left for the day to give us a progress report and let us know what was to be done the next day. They made sure I had their phone number in case I had questions or concerns that might come up later. I couldn't say enough good about this crew to express how pleased I was with their work and the way they presented themselves."
  Loen & Janetta Stevens - Bullock, NC  
  Everything has been seamless, flawless, & an awesome job!
  Stokes - 2009
Richland Co., NC
  Excellent work. We are extremely satisfied. The crew was very kind and courteous.
  Christian & Connie Gibbs - Fairfield, NC  
  I was very impressed with the service I received a few weeks ago. I bought my home from your company 3 years ago, had an issue and you guys came out no questions asked. Top notch service and I want to say thank you for doing an awesome job!
  Moss - 2006
Moore Co., NC
  They were very helpful and courteous. They did a great job and were a pleasure to do business with.
  Godfrey - 2009
Chatham Co., NC
  "The work performed was outstanding. I did not believe it could be performed in this short time frame the guys had to work. Which proves they know what they are doing. Hats off to them!"
  Thurman Newsome - Stantonburg, NC  
  It is quality and workmanship like this crew provided that will allow me to recommend Vanderbuilt Homes to my friends. Thank you so much for the outstanding job and courtesy you showed to me and my family.
  Robertson - 1999
Stokes Co., NC
  Was pleased with their service.
  Clay & Dawn Hewett - Cameron, NC  
  From the very beginning this has been a great experience. Our salesman was perfect. The foundation crew was perfect! The delivery and set up crew was unbelievable. They all knew their job and they were doing it just like clockwork! They were very professional but very friendly.
  Tony & Marta Purvis - Carthage, NC  
  "Dealing with this crew was a breath of fresh air in today's world. They were courteous and helpful throughout the entire experience of building our home. If only everyone could be so nice."
  Mark Hood - Willow Springs, NC  
  Extremely Satisfied! Outstanding Job!
  Bullard - 2009
Columbus Co., NC

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