Homes by Vanderbuilt Performance Reports

Homes by Vanderbuilt sends out performace reviews to our ustomers to enable us to reward our employees for customer satisfaction of work to correct any shortcomings mentioned on the reviews.

What these performance reports contain:

  • The employee communicated effectively with the homeowner
  • The employee returned homeowner phone calls
  • The employee was courteous
  • The employee followed up on any identified problems

We receive 96% positive reviews
Many customers take the time to write additional notes on the reviews

Examples of comments from performance reports submitted by our customers

  They took time to answer all questions and were very polite & helpful.
  Stark - 2011
Lee Co., NC
  I could not have had a better team to work with, Earl is one of the best carpenters we have ever seen.
  Shirey - 2009
Lenoir Co., NC
  I'm telling everyone how great you guys are!!
  Peed - 2009
Martin Co., NC
  "Superior job and fine workers! I would highly recommend them."
  Mr. & Mrs. Fiedler - Jefferson, SC  
  Thank you guys for making my first new home a good experience.
  J. Jones - Isle of Wight, VA  
  Thank you for having such great employees @ Vanderbuilt.
  Gaskins - 2009
Caswell Co., NC
  Outstanding job. Completed the job on time. Everything looks great. Could not have asked for a better crew.
  Billy & Barbara Austin - Gates, NC  
  "They were a pleasure to work with, they would check on any questions I had and worked on any task or correction I saw was needed."
  Bo Almond - Norwood, NC  
  Outstanding Job!
  Adcock - 2009
Union Co., NC
  The 100 plus degrees in the house didn't stop them from completing their work. Keep up the good work Vanderbuilt.
  Paul & Mary Taylor - Carthage, NC  
  “I would say it has been a very good experience. Everyone that I have had contact with at Vanderbuilt has been very professional. I would recommend your company to anyone looking for a new home!!”
  Currin - 1999
Granville Co., NC
  "The trim crew was very nice. Never complained about what we wanted or needed fixed. I was very pleased with their work and personalities."
  Tiffany Collins Pait - Clarkton, NC  
  "I feel that the trim crew did go above and beyond. They were very informative on the work that they performed and very helpful in planning for the next step of finishing painting."
  Michael Beal - Ramseur, NC  
  "The trim crew did better than outstanding. Nothing short of awesome describes their work. They put their all into the work, and it shows. They were friendly, did the trim work with the utmost professionalism, and even went out of their way to bring little extras to the home so I would not have to wait for a service call. In my book they're the best!"
  Imogene Cogar - Angier, NC  
  They were courteous, answered any questions and explained things that I did not quite understand.
  Patricia Arroyo - Riegelwood, NC  
  "The crew was superb. Since I am out of town communication is important. They was professional, friendly, and always responsible. It was such a pleasure to work with someone that was so helpful and pleasant.
  Janerio Farrington - Chapel Hill, NC  
  The trim crew was a pleasure to work with. They have great attitudes, and really know their jobs. I greatly appreciate having them to trim my house. Thanks very much.
  Radford - 2009
Scotland Co., NC
  "Great job! Great guys!!"
  Mr. & Mrs. Ange - Claremont, NC  
  "Everyone who participated in the repair work of our home did an outstanding job. They were all very courteous and professional and worked very hard at satisfying us. We are 100% satisfied and will continue to recommend you to friends and family. Please reward both work teams for a job well done. They definitely deserve it!!"
  Mr. & Mrs. Jeffery Long - Apex, NC  
  "The trim crew was very friendly, courteous, and helpful. They were also very professional and knew their job."
  Edward Bullock - Manson, NC  
  "We felt that the trim crew put as much care into their work as if it were there own home and that to me spells quality!"
  Mr. & Mrs. Bryant Griffin - Greenboro, NC  
  Outstanding Communication!
  Cornwell - 2009
Chatham Co., NC
  The work mirrors what we saw at the display site and it was completed quicker than we expected. Good job!
  Fairley - 2010
Scotland Co., NC
  Above all else, EXCELLENT. communication by all parties, both office & on-site crew. Communication can be the make or break aspect, no matter what industry work is in. Foundation exactly where specified, will allow future improvements as desired. Foundation quality superior, straight lines throughout, good constructing, etc. Makes a huge difference when I compare to other non-Vanderbuilt homes where foundation work is shoddy.
  Conrwell & Chriscoe
Chatham Co., NC
  "An excellent job in repairing the damaged walls. Plastering ability is first rate!" "Great attention to detail during final trim provided a nice finished look to my home."
  George Carling - Vass, NC  
  "The three workmen were very accommodating beyond usual expectations!"
  Albert Collier - Chapel Hill, NC  
  Everyone I have met has been very helpful and polite. Thanks! Very pleasant crews. Good work!
  White - 2009
Harnett Co., NC
  "The trim crew was very knowledgeable of the job. Also, they were very professional. If I were to purchase another home from Homes by Vanderbuilt I would request these two men for my trim work. Great guys!"
  Rodney Edmunds - Carthage, NC  
  They did a great job and worked wonderfully with my husband that was in another state and in the military. We really appreciated all of that and how friendly and easy going they were.
  Chris & Janie Joseph - Tyner, NC  
  Outstanding job overall! Extremely professional and courteous.
  Jones - 2010
Rockingham Co., NC
  Ronnie was very nice to me, being a first time buyer and very nervous.
  Holt - 2009
Harnett Co., NC
  Were very nice and easy to get along with. They were very informative about our questions.
  Clayton & Sallie Cannady - Garland, NC  
  "I am very satisfied with the turn out quality of my home. They were very courteous and did a very thorough job."
  Ms. Angeline Lewis - Holly Springs, NC  
  Did an outstanding job.
  Billy & Ruth Lineberry - Carthage, NC  
  The whole Vanderbuilt building process was fantastic! I would and will highly recommend HBV to friends and family in the future.
  Grimsley - 2009
Robeson Co., NC
  Outstanding job! I am recommending your company to all that I come in contact with. Thanks!
  Langdon - 2009
Johnston Co., NC
  "They both were very professional about their job. Also, they were kind to answer all the questions we might have had. Great workers!"
  Steven Greene & Luz Diaz - Lilesville, NC  
  Love Ronnie & Richard! They made sure I was completely happy before they left and treated my house with care as if it were their own.
  Jones - 2010
Orange Co., NC
  "Everyone has been a pleasure to work with. You have a great organization and a very helpful staff. Thank you so much!"
  Ken & Ann Handy - Monroe, NC  
  Very nice crew. Outstanding Job!
  Stanley - 2009
Rockingham Co., NC

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